Legal

Referral Credit Promotion Terms

Effective date: 18 October 2026Version: 1.0

These terms describe the customer referral credit promotion that Mango Desk runs in software today. They supplement the Terms of Service, especially §11.

These Referral Credit Promotion Terms ("Promotion Terms") are published by Mango Dog Pty Ltd ("Mango Dog", "we", "us") for the Mango Desk customer referral credit promotion (the "Promotion"). They apply in addition to the Terms of Service, which govern your use of Mango Desk. If these Promotion Terms conflict with the Terms of Service about this Promotion, these Promotion Terms control for the Promotion only.

This Promotion is separate from the Mango Desk affiliate program. Affiliate commission is not described here.

1. Overview

When the Promotion is active, an eligible referrer and an eligible referred business can each receive a one-time account credit after the referred business pays its first qualifying full monthly subscription invoice. The referrer's credit equals the referred business's first qualifying paid month, capped at the monthly price of the referrer's own paid plan. The referred business's credit equals that same first qualifying paid month. Credits are applied as Stripe customer-balance credits toward future Mango Desk subscription charges, not as cash.

2. Eligibility

  • Referrer. You must be a Mango Desk customer with an account that can generate a referral link in the Console.
  • Referred business. The business must open a new Mango Desk account and become attributed to your referral before or during signup, as described in §3.
  • Active billing. Conversion and delivery require a paid Mango Desk subscription on the standard monthly plans Mango Desk sells online (for example Mango Pro from $20 per month, Mango Max from $200 per 30-day capacity window, higher Mango Max capacity at $500 per 30 days, and Mango Team from $499 per 30 days for the entry crew band). The cap in §5 uses the plan price from the referrer's most recent paid subscription invoice, not a plan you selected but have not yet paid.

3. Attribution

Attribution ties one referred business to one referrer for this Promotion.

  • Referral link. Your Console shows a personal referral link (typically https://mangodesk.app/r/your-code). When a prospect uses that link and signs up, Mango Desk records the referral against your account.
  • Referral code at signup. A referral may also be recorded when a valid referral code from your link is supplied during signup (including sign-up URLs that carry the code).
  • One program. A new customer can be attributed to either a customer referral or an affiliate link, not both. If a qualifying customer-referral code or link is present at signup, customer-referral attribution takes precedence and affiliate commission attribution is not preserved for that signup.
  • No self-referral. You cannot refer your own business, the same Mango Desk tenant, or an account registered with the same email address as your referrer account.

4. Qualifying conversion

A referral converts when Mango Desk receives and verifies the referred business's first qualifying paid monthly subscription invoice for its Mango Desk subscription. Qualifying invoices are:

  • a full, unprorated subscription_create charge for a standard monthly plan (including direct paid start without a prior trial), or
  • the first full, unprorated subscription_cycle charge after a trial.

Each referral converts at most once, on that first qualifying invoice. Later monthly renewals do not create additional referral credits for either party.

The separate $5 Phone Activation checkout is not a qualifying conversion invoice. Trial-only activity, prorated plan-change invoices, non-standard charges, and invoices that cannot be verified and bound to the referred business's Stripe customer and subscription do not convert a referral.

5. Credit amounts

  • Referred business credit. One credit equal to the amount Mango Desk received on the qualifying invoice for the referred business's first paid month.
  • Referrer credit. One credit equal to the referred business's first paid month, up to a cap of the monthly price of your own paid plan band at conversion time, based on your most recent verified paid subscription invoice. If the referred business's first month is lower than the cap, the referrer receives the lower amount. If it is higher, the referrer receives only the cap.
  • Referrer not yet on a paid plan. If your referral converts before you have any verified paid subscription invoice, your referrer credit is held until your own first qualifying paid subscription invoice establishes your plan cap. If your Mango Desk account is closed before that happens, the held referrer credit is closed and is not paid.

6. Delivery and timing

When a referral converts, Mango Desk queues delivery of each earned credit to the correct Mango Desk billing account. Delivery uses Stripe customer-balance credits with idempotent processing and retries.

  • Earned when the qualifying invoice is verified and the referral is marked converted.
  • Applied after Stripe accepts the customer-balance credit, reducing the amount due on a future subscription invoice for that account.

Credits are not paid on a schedule across multiple future months; each party receives one credit amount per converted referral.

7. No cash value or transfer

Promotion credits have no cash value, cannot be redeemed for cash, cannot be sold or transferred to another person or business, and can only offset Mango Desk subscription charges for the Mango Desk account that earned them. Unused credit may remain on the account until used or until account closure or clawback under §8.

8. Exclusions

Mango Desk's systems do not grant or keep Promotion credits when:

  • attribution fails, including self-referral or missing/invalid referral data;
  • the referred business never pays a qualifying invoice as described in §4;
  • the qualifying payment is refunded, disputed, or otherwise reversed—in that case Mango Desk may cancel undelivered credits and claw back delivered credits tied to that payment;
  • the referrer's held credit is closed because the referrer's account closed before earning a paid plan cap; or
  • the same referral already converted from a different qualifying payment.

Nothing in these Promotion Terms limits Mango Dog's rights under the Terms of Service to address fraud, abuse, or manipulation of referral or affiliate programs.

9. Changes and end of promotion

We may change, suspend, or end the Promotion at any time. If we do, we will post the updated Promotion Terms on this page with a new effective date. Credits already earned and delivered before the change remain subject to these Promotion Terms as they stood when earned, unless law or the Terms of Service require otherwise.

10. Governing terms

Your Mango Desk account and the Terms of Service (including §11 Affiliates and referrals) govern eligibility to use Mango Desk, billing, suspension, termination, and dispute handling. These Promotion Terms describe only this customer referral credit offer.

11. Contact

Questions about this Promotion can be sent to:

Support
Mango Dog Pty Ltd
Australia
support@mangodesk.app
Try Aimee